Account, plans & billing
Your account, profile and two-factor authentication
3 min read Updated 05 Jul 2026
Account settings is where you manage what's yours: your name and email, the emails the product sends you, your password, replays of one-time guided tours, and two-factor authentication — including authenticator-app setup and the trusted devices that skip the sign-in challenge. Open it from the avatar menu, top right.
Account settings covers what's yours alone — profile details, email
preferences, your password, guided-tour replays and two-factor sign-in.
Open it from the avatar menu in the top-right corner and choose Account.
Organisation-wide settings — plans, security policy, defaults — live elsewhere; this page is only about your own account.
Update your profile details
- In the Profile card, edit
First name,Last nameorEmail. - Tick or untick
Send me occasional product updates from ControlStandard.Tools.if you want to change your marketing preference. - Press
Save profile.
You'll see a "Profile saved." confirmation. If you changed your email, a verification link goes to the new address — follow it to re-verify.
Choose which emails you receive
Under Email preferences in the same Profile card:
- Tick
Pause coaching nudgesto stop all coaching emails, including ones for dates you set yourself. The same prompts still appear on screen. - Tick
Pause onboarding remindersto stop the reminders to set your learning plan. If your organisation requires these reminders until your learning plan is set, this box is greyed out and can't be changed. - Press
Save profile.
Change your password
- In the Password card, enter your
Current password. - Enter a
New password(at least 8 characters) andConfirm new password. - Press
Update password.
Any trusted devices are signed out at the same time, so you'll answer the two-factor challenge on your next sign-in.
Replay a guided tour
One-time walkthroughs — the Welcome tour and the Ownership explainer —
are listed under Guided tours & tips with the date you saw them.
- Untick the guide you want to see again and press
Save tour settings. - Visit the relevant page; the guide shows once more.
For the welcome tour there's a shortcut: choose Replay tour from the
avatar menu and it reopens on your dashboard immediately.
Set up an authenticator app
The Two-factor authentication card reflects your organisation's policy. When the policy allows authenticator apps and you haven't enrolled one, you sign in with email codes by default — enrolling an app is faster.
- Press
Set up authenticator app, thenStart authenticator setup. - Scan the QR code with your authenticator app (Google Authenticator,
1Password, Authy and similar all work), or type the secret key under
Manual entryif you can't scan. - Enter the
6-digit codeyour app shows and pressActivate authenticator app.
You'll see "Authenticator app activated." and use the app at your next
sign-in. Codes are time-based, so check your device's clock if a code is
rejected. To remove the app later, press Remove authenticator app,
confirm your Current password, and sign-in falls back to email codes.
Manage trusted devices
At the two-factor challenge you can tick Remember this device for 30 days.
Remembered devices appear under Trusted devices on the Account page,
with when they were last seen and when they expire.
- Press
Revokenext to a device to remove it, orSign out of all trusted devicesto clear the list.
Revoked devices answer the full two-factor challenge at their next sign-in.
Who can do this
Everyone, on every plan — these settings are personal to your account. The two-factor policy itself (off, email codes, or email and authenticator apps) is set for the whole organisation by someone with permission to manage organisation settings.
Frequently asked
I've lost the device with my authenticator app. Am I locked out?
Use email code instead and a 6-digit code goes to your email — it expires in 10 minutes, with a Resend the code link if it doesn't arrive. Once you're in, open Account, press Remove authenticator app and re-enrol on your new device — if email codes fail too, contact support@thecontrolstandard.com.Can I change my email address?
Email in the Profile card and press Save profile. We send a verification link to the new address, and the change is rejected if another account already uses that email.Does removing my authenticator app turn off two-factor sign-in?
Why can't I see the `Set up authenticator app` button?
Related guides
Billing, invoices and managing your subscription
The Billing page shows your organisation's current plan, billing cycle, seat allowance and renewal date. From there you switch plans, add seats, and open the Stripe customer portal to update your card, download invoices, or cancel. Payment is handled entirely by Stripe — the app never stores card details.
Understand plans and what's included
Six plans cover solo readers to whole departments: Free for one-off diagnostics, Individual for learning and running the standard alone, and Team, Business, Scale and Advisory for shared workspaces. Compare seats, snapshot limits and team features, and learn what happens to access and data if a paid subscription lapses.